Assessing Service Quality: A Combination of SERVPERF and Importance-Performance Analysis
نویسندگان
چکیده
منابع مشابه
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ژورنال
عنوان ژورنال: MATEC Web of Conferences
سال: 2016
ISSN: 2261-236X
DOI: 10.1051/matecconf/20166806003